Start with the right package.
Review your operating system, processor architecture and package details on Downloads. A successful download does not mean the desktop app is installed or authenticated.
Complete each connection step.
Open desktop, authenticate, approve web access and return to the browser. If the connection remains pending, review the Connection flow guide and the current release information.
Useful details for troubleshooting.
Record the operating system, desktop version, browser and the step where the issue occurred. Never share recovery phrases, private keys, passwords or authentication tokens.